Date: 23-05-2025
At TMD 92, your satisfaction is our priority. If something isn’t right with your order, or if you receive a faulty product, we’re here to help.
Q: What is your return policy?
We accept returns for items purchased directly from www.tmd92.com if the product does not meet your expectations or arrives damaged. Products should be returned unused and in their original packaging (unless they are faulty).
To request a return, please ensure:
- The item was purchased directly from our website
- You have proof of purchase or your order number
- The product is in original condition, unless it is faulty
Q: How do I return a faulty product?
If your item is faulty or damaged, please email info@tmd92.com with the following information:
- Clear photos of the damaged product
- A short explanation of the issue
- Your order number or proof of purchase
Our team will assess your request and offer a suitable resolution, which may include a refund or replacement, depending on the situation.
Q: I bought my item from a retail store. Can I return it to TMD 92 directly?
If you purchased your item from a third-party retailer, we kindly ask you to return it to the store where the purchase was made. They will be able to assist you. We are only able to process returns for purchases made through our website.
Q: Who pays for return shipping?
- If the product is faulty or incorrect, we will cover the return shipping costs.
- If the return is due to a change of mind, the customer will be responsible for the cost of return shipping.
Q: How long do refunds and replacements take?
We aim to process all approved returns, refunds, and replacements within 2–5 business days from receiving the returned product or verifying your claim.
Q: How will I receive my refund?
Refunds will be issued to the original method of payment used during checkout. You will receive a confirmation email once the refund has been processed.
How Much Does Shipping Cost?
UK shipping is free on all orders over £20. For orders under £20, a standard delivery fee of £2.95 applies, unless a promotional offer states otherwise.
When Will My Order Arrive?
We aim to dispatch all orders the next working day if placed before 3pm. Need it sooner? Choose our express delivery option for next day delivery.
Which Couriers Do You Use?
We choose the courier based on your order details and delivery location, ensuring the most reliable and efficient service for your items.
Still need help?
If you have additional questions or need assistance with a return, feel free to email us at info@tmd92.com. Our team is here to help.